Last Updated: June 25, 2025

1. General Provisions
The final decision on refunds or provision of bonus compensation remains at the sole discretion of Overgear. Overgear reserves the right to resolve any disputes individually.

2. Methods and Timeframes for Refunds
Refunds on our Platform are completed in 2 (two) steps:

• Step 1: Funds will initially be credited to your Overgear Account balance. You may use these funds for another purchase by selecting "account balance" as the payment method.
• Step 2: Upon request, funds can be refunded from your Overgear Account balance back to your original payment method. It might take up to 12 (twelve) business days (from the moment the refund request is raised by our Customer Support team) to initiate your refund in our payment system. Once initiated, refunds to your original payment method may take between 1 (one) and 14 (fourteen) business days to appear in your account, depending on your payment provider.

3. Grounds for Refunds
You can request a refund from your Overgear balance under the following circumstances:

• Your Order was canceled.
• The service provided was of extremely poor quality (subject to careful investigation and decision by Overgear).
• An arbitration ticket was raised on the Order, and a decision for a refund or partial refund was made by the Overgear Arbitration team.

We structure refunds based on service categories:
3.1. Boosting Services (Seller Services):

• The service was not delivered on time or was partially completed.
• The Seller harmed the Buyer’s Gaming Account through the use of prohibited programs or improper conduct (e.g., bans, loss of status, in-game penalties).
• The Seller used resources or altered Gaming Account details without Buyer consent.

Note: If you identify these issues, please immediately report them to our Customer Support team.

3.2. In-game Currency (Goods):

• The Order was not fully delivered within the specified timeframe.
• The Seller failed to inform the Buyer of significant risks leading to Gaming Account restrictions.
• Currency was obtained fraudulently or through prohibited methods.

4. Situations Where Refunds Are Not Possible
Refunds will not be provided in the following cases:

• The Order was mistakenly placed by the Buyer, and the service has already been delivered.
• The Buyer initiated a chargeback through their payment provider without first contacting Overgear Customer Support.
• The refund request is due to market price changes after purchase.
• The Buyer's Gaming Account faced penalties (e.g., bans, restrictions) due to their own actions (use of bots, prohibited software, toxic behavior, etc.).
• The Buyer logged into their Gaming Account during a boosting service without prior agreement with the Seller.

5. Contacting Sellers Before Requesting a Refund
Before contacting Overgear Customer Support or Overgear Arbitration, we recommend reaching out directly to the Seller to amicably resolve the issue. This can speed up resolution and potentially avoid third-party intervention.

6. Refund Request Procedure
To submit a refund request, please contact Overgear Customer Support by a specialized button on your Order page or via our Online Chat on Website.

• Standard Refunds: If your refund request is not related to an arbitration case, funds will be credited to your Overgear Account balance as soon as the refund is confirmed.
• Refunds Requiring Arbitration: In cases where an arbitration process is necessary (e.g., due to disputes or extremely poor service quality), please allow 3 (three) to 5 (five) business days for an investigation.
• Once funds have been credited to your Overgear Account balance, if you wish to transfer them back to your original payment method, please submit an additional request through our Customer Support team.

7. Arbitration Proceedings
If a dispute with a Seller cannot be resolved directly, you may submit an arbitration request via our Customer Support team. Our Overgear Arbitration team will review your case within 3 (three) to 5 (five) business days and will issue 1 (one) of the following decisions:

• A full refund;
• A partial refund;
• A refusal of refund (with detailed reasons provided).

8. Refunds to Your Original Payment Method
Refunds to your original payment method (bank or PayPal) are subject to the following rules:

• Refunds can only be processed to the original payment account used for the purchase.
• No fees are charged for processing refunds – you will receive exactly the amount initially paid (including any fees deducted at the time of the transaction).
• Once initiated, refunds to your original payment method may take between 1 (one) and 14 (fourteen) business days to reflect in your Account, depending on your payment provider.

9. Overgear Pricing Policy
Overgear is committed to offering competitive prices for our Services. Please note that prices may fluctuate due to market conditions and are subject to change without prior notice. If the price of a product or service drops after your purchase, Overgear is not obligated to refund the price difference. However, as a gesture of goodwill, we may offer non-monetary compensation such as priority support or other perks. For any inquiries regarding this matter, please contact our Customer Support team via Online Chat on Website.

10. Additional Notes

• For any further inquiries or clarifications regarding this Refund Policy, please contact our Customer Support team at support@overgear.com or via Online Chat on our Website.
• Please note that standard refunds (not involving arbitration) may be processed faster than the above-mentioned timeframes, in accordance with Overgear’s internal processes.
• Throughout this Refund Policy, we consistently refer to funds held on your "Overgear Account" to avoid any ambiguity.
• This Refund Policy is subject to periodic updates. Please review this document regularly to stay informed about any changes.