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OVERGEAR REFUND POLICY
Last Updated: May 22, 2026
1. General Provisions
This Refund Policy sets out the rules for refunds, partial refunds, bonus compensation, and other remedies for Orders placed on the Platform. Refund requests are reviewed individually based on the Order terms, available evidence, Seller performance, the nature of the Seller Services or Goods, the Terms and Conditions, this Refund Policy, payment provider rules, and applicable law. Subject to applicable law, Overgear determines the appropriate outcome after reviewing the relevant circumstances and evidence.
2. Methods and Timeframes for Refunds
Approved refunds are administered through the Platform’s internal transaction accounting functionality and, where applicable, processed back to the original payment method used for the relevant purchase.
Where technically available and permitted by applicable law and payment provider rules, Overgear may reflect an approved refund amount in the Buyer’s Profile for use on the Platform. Such amount may be used solely for future purchases on the Platform, has no cash value outside the Platform, is not transferable to another User, and does not constitute a bank account, payment account, deposit account, electronic money, stored-value product, or general-purpose payment instrument.
Upon the Buyer’s request, and where permitted by applicable payment provider rules, technical limitations and applicable law, an approved refund may be processed back to the original payment method used for the relevant purchase. It may take up to 12 (twelve) business days from the moment the refund request is raised by Customer Support to initiate the refund in the relevant payment system. Once initiated, refunds to the original payment method may take between 1 (one) and 14 (fourteen) business days to appear in the Buyer’s account, depending on the payment provider, issuing bank or payment method.
3. Grounds for Refunds
You may request a refund in accordance with this Refund Policy under the following circumstances:
3.1. Boosting Services (Seller Services):
3.2. In-game Currency (Goods):
Certain Seller Services may depend on random in-game mechanics, drop rates, auction house or market availability, raid or dungeon outcomes, matchmaking, third-party game mechanics, or other circumstances outside the direct control of the Seller or Overgear (“RNG-Based Services”).
For RNG-Based Services, the absence of a specific item, mount, drop, reward, or other desired final result does not automatically entitle the Buyer to a full refund, unless the applicable Offer expressly guaranteed such specific result.
When reviewing refund requests for RNG-Based Services, Overgear may take into account the actual progress and efforts already made, including, without limitation:
4. Situations Where Refunds Are Not Possible
Refunds will not be provided in the following cases:
Before contacting Overgear Customer Support or Overgear Arbitration, we recommend reaching out directly to the Seller to amicably resolve the issue. This can speed up resolution and potentially avoid third-party intervention.
6. Refund Request Procedure
To submit a refund request, please contact Overgear Customer Support by a specialized button on your Order page or via our Online Chat on Website.
If a dispute with a Seller cannot be resolved directly, you may submit an arbitration request via our Customer Support team. Our Overgear Arbitration team will review your case within 7 (seven) to 14 (fourteen) business days and will issue 1 (one) of the following decisions:
Refunds to the original payment method are subject to the following rules:
Overgear is committed to offering competitive prices for our Services. Please note that prices may fluctuate due to market conditions and are subject to change without prior notice. If the price of a product or service drops after your purchase, Overgear is not obligated to refund the price difference. However, as a gesture of goodwill, we may offer non-monetary compensation such as priority support or other perks. For any inquiries regarding this matter, please contact our Customer Support team via Online Chat on Website.
10. Additional Notes
1. General Provisions
This Refund Policy sets out the rules for refunds, partial refunds, bonus compensation, and other remedies for Orders placed on the Platform. Refund requests are reviewed individually based on the Order terms, available evidence, Seller performance, the nature of the Seller Services or Goods, the Terms and Conditions, this Refund Policy, payment provider rules, and applicable law. Subject to applicable law, Overgear determines the appropriate outcome after reviewing the relevant circumstances and evidence.
2. Methods and Timeframes for Refunds
Approved refunds are administered through the Platform’s internal transaction accounting functionality and, where applicable, processed back to the original payment method used for the relevant purchase.
Where technically available and permitted by applicable law and payment provider rules, Overgear may reflect an approved refund amount in the Buyer’s Profile for use on the Platform. Such amount may be used solely for future purchases on the Platform, has no cash value outside the Platform, is not transferable to another User, and does not constitute a bank account, payment account, deposit account, electronic money, stored-value product, or general-purpose payment instrument.
Upon the Buyer’s request, and where permitted by applicable payment provider rules, technical limitations and applicable law, an approved refund may be processed back to the original payment method used for the relevant purchase. It may take up to 12 (twelve) business days from the moment the refund request is raised by Customer Support to initiate the refund in the relevant payment system. Once initiated, refunds to the original payment method may take between 1 (one) and 14 (fourteen) business days to appear in the Buyer’s account, depending on the payment provider, issuing bank or payment method.
3. Grounds for Refunds
You may request a refund in accordance with this Refund Policy under the following circumstances:
- Your Order was canceled.
- The service provided was of extremely poor quality (subject to careful investigation and decision by Overgear).
- An arbitration ticket was raised on the Order, and a decision for a refund or partial refund was made by the Overgear Arbitration team.
3.1. Boosting Services (Seller Services):
- The service was not delivered on time or was partially completed.
- The Seller harmed the Buyer’s Gaming Account through the use of prohibited programs or improper conduct (e.g., bans, loss of status, in-game penalties).
- The Seller used resources or altered Gaming Account details without Buyer consent.
3.2. In-game Currency (Goods):
- The Order was not fully delivered within the specified timeframe.
- The Seller failed to inform the Buyer of significant risks leading to Gaming Account restrictions.
- Currency was obtained fraudulently or through prohibited methods.
Certain Seller Services may depend on random in-game mechanics, drop rates, auction house or market availability, raid or dungeon outcomes, matchmaking, third-party game mechanics, or other circumstances outside the direct control of the Seller or Overgear (“RNG-Based Services”).
For RNG-Based Services, the absence of a specific item, mount, drop, reward, or other desired final result does not automatically entitle the Buyer to a full refund, unless the applicable Offer expressly guaranteed such specific result.
When reviewing refund requests for RNG-Based Services, Overgear may take into account the actual progress and efforts already made, including, without limitation:
- time spent by the Seller;
- completed in-game attempts, farming activities, runs, or similar performance actions;
- auction house or in-game market monitoring;
- character/account progress or development;
- consumed in-game resources;
- third-party or market-related costs reasonably incurred in connection with the Order;
- evidence uploaded by the Seller or available in the Platform records.
4. Situations Where Refunds Are Not Possible
Refunds will not be provided in the following cases:
- The Order was mistakenly placed by the Buyer, and the service has already been delivered.
- The Buyer initiated a chargeback through their payment provider without first contacting Overgear Customer Support.
- The refund request is due to market price changes after purchase.
- The Buyer's Gaming Account faced penalties (e.g., bans, restrictions) due to their own actions (use of bots, prohibited software, toxic behavior, etc.).
- The Buyer logged into their Gaming Account during a boosting service without prior agreement with the Seller.
- The Order relates to RNG-Based Services, the Seller has made reasonable and documented attempts or progress in accordance with the Order terms, and the refund request is based solely on the fact that a specific random item, drop, mount, reward, or outcome was not obtained, unless such specific result was expressly guaranteed in the applicable Offer.
Before contacting Overgear Customer Support or Overgear Arbitration, we recommend reaching out directly to the Seller to amicably resolve the issue. This can speed up resolution and potentially avoid third-party intervention.
6. Refund Request Procedure
To submit a refund request, please contact Overgear Customer Support by a specialized button on your Order page or via our Online Chat on Website.
- Standard Refunds: If your refund request is approved and is not related to an arbitration case, funds will be credited to your Overgear Account balance as soon as the refund is confirmed.
- Refunds Requiring Arbitration: In cases where an arbitration process is necessary (e.g., due to disputes or extremely poor service quality), please allow 7 (seven) to 14 (fourteen) business days for an investigation. This timeframe is indicative and may be extended depending on the complexity and specific circumstances of the case.
- Once funds have been credited to your Overgear Account balance, if you wish to transfer them back to your original payment method, please submit an additional request through our Customer Support team. Refunds to the original payment method are subject to payment provider rules, technical availability, compliance checks and applicable law.
If a dispute with a Seller cannot be resolved directly, you may submit an arbitration request via our Customer Support team. Our Overgear Arbitration team will review your case within 7 (seven) to 14 (fourteen) business days and will issue 1 (one) of the following decisions:
- A full refund;
- A partial refund;
- A refusal of refund (with detailed reasons provided).
Refunds to the original payment method are subject to the following rules:
- Refunds can only be processed to the original payment account used for the purchase.
- No fees are charged for processing refunds – you will receive exactly the amount initially paid (including any fees deducted at the time of the transaction).
- Once initiated, refunds to your original payment method may take between 1 (one) and 14 (fourteen) business days to reflect in your Account, depending on your payment provider.
Overgear is committed to offering competitive prices for our Services. Please note that prices may fluctuate due to market conditions and are subject to change without prior notice. If the price of a product or service drops after your purchase, Overgear is not obligated to refund the price difference. However, as a gesture of goodwill, we may offer non-monetary compensation such as priority support or other perks. For any inquiries regarding this matter, please contact our Customer Support team via Online Chat on Website.
10. Additional Notes
- For any further inquiries or clarifications regarding this Refund Policy, please contact our Customer Support team at support@overgear.com or via Online Chat on our Website.
- Please note that standard refunds (not involving arbitration) may be processed faster than the above-mentioned timeframes, in accordance with Overgear’s internal processes.
- Throughout this Refund Policy, references to approved refund amounts reflected in a Buyer’s Profile, account records, balance, or similar interface terms mean only internal transaction accounting records used for refund administration within the Platform. They do not constitute a bank account, payment account, deposit account, electronic money account, stored-value product, or any other regulated payment or financial product.
- This Refund Policy is subject to periodic updates. Please review this document regularly to stay informed about any changes.