Help Center
Privacy
OVERGEAR COOKIE POLICY
Last updated: May 22, 2026
What are Cookies?
Cookies are small text files containing data fragments stored on your computer, tablet, or mobile phone (hereinafter “device”). When you visit Overgear Websites, these cookies can store and restore user-specific information such as usernames, preferences, and other settings. Overgear uses cookies to identify your device and browser, improve our service quality, and enhance your User experience.
Definitions
Necessary Cookies
Required for the basic operation, security and functionality of the Website and Platform. They may be used for authentication, session management, security, fraud prevention, load balancing, remembering privacy choices, and enabling core Platform features. These Cookies do not require consent where they are strictly necessary for providing the Website or Services requested by the User.
Functional Cookies (Processes)
These cookies support Website functionality, including opening modal windows, using filters, and accessing applications. Blocking these cookies may affect Website functionality.
Session Cookies
These cookies help identify technical errors encountered by Users during their visits, enabling us to quickly address and resolve such issues.
Analytics, Product Analytics & Statistics Cookies
These Cookies and similar tracking technologies collect information about how Users interact with the Website and Platform, including pages visited, session duration, clicks, navigation patterns, technical events, device information, browser information, pseudonymous identifiers, account-linked identifiers where applicable, session identifiers, performance metrics, feature usage, funnel events, error events, feature flag events and aggregated usage trends.
We use this information to understand Website and Platform performance, improve the User experience, measure feature usage, diagnose technical issues, perform funnel and conversion analysis, detect technical anomalies, support error tracking, test and manage feature flags, and optimize our Services.
Analytics and product analytics tools may include:
Communication and Support Cookies
These Cookies and similar technologies support customer communication, live chat, support messaging, order-related communications, and interaction with customer support tools. They may be used to remember chat sessions, connect Users with Customer Support, identify returning Users, route support requests, and maintain communication history.
Such technologies may be provided by Overgear or by customer support and messaging providers, including Intercom or similar tools.
Preferences Cookies
These cookies store preferences such as country, language, display resolution, time zone, and currency settings, enhancing your browsing experience. Removing or blocking these cookies may reduce Website usability.
Marketing Cookies
Used to analyze marketing effectiveness and deliver personalized advertising aligned with User interests. Third-party advertising services include Google Ads, Facebook Ads, Bing Ads, and Red Tracker.
Marketing, advertising, retargeting, personalization and similar tracking technologies may be subject to stricter consent or opt-out requirements depending on the User’s location and applicable law.
Where required by applicable law, such technologies will be used only after the User has provided consent or, where an opt-out model is permitted, only after the User has been given clear information and an effective opportunity to opt out.
How does Overgear use your Cookies?
Overgear may use internal management, dashboard, workflow automation, customer support, CRM, product analytics and operational tools to administer the Platform, support Users, manage orders, investigate disputes, monitor performance, and improve internal processes.
Such tools may include Retool, Salesforce, Intercom, self-hosted PostHog, Make / Celonis, Datadog or similar tools or service providers. Where these tools process Personal Data, such processing is limited to internal administrative, operational, support, security, compliance, analytics, product analytics or troubleshooting purposes and is subject to appropriate contractual, technical and organisational safeguards.
Managing Cookies and Revoking Consent
Where required by applicable law, we will request your consent before using non-essential Cookies or similar tracking technologies, including certain analytics, statistics, product analytics, marketing, advertising, personalization, session recording, feature usage, or similar technologies.
You can manage your Cookie Preferences through the cookie banner, cookie preference center, browser settings, device settings, or other tools made available on the Website. You can withdraw or change your consent at any time.
Non-essential analytics and product analytics tools, including self-hosted PostHog where applicable, should not be loaded or should not store non-essential identifiers before the User has provided the required consent, unless an exemption applies under applicable law.
You can also block, delete, or disable cookies through your browser or device settings. Please note that blocking or disabling certain Cookies may affect Website functionality, security, personalization, analytics, product analytics, or convenience.
The consent and preference options available to Users may vary depending on the User’s location, applicable law, and the type of Cookies or tracking technologies used.
Where applicable law permits an opt-out model, certain analytics Cookies or similar technologies may be enabled by default, provided that Users are given clear information and an effective opportunity to opt out.
Where prior consent is required by applicable law, non-essential Cookies and similar tracking technologies will be used only after such consent has been obtained.
For your convenience, here are some helpful links on how to manage your cookie preferences:
Note that blocking cookies may limit functionality and convenience on the Website.
Geo-Based Cookie and Tracking Settings
Overgear may apply different cookie consent, preference management and opt-out settings depending on the User’s location and applicable law.
For Users located in jurisdictions where prior consent is required for non-essential Cookies or similar tracking technologies, Overgear will request consent before using such technologies, unless an exemption applies under applicable law.
For Users located in jurisdictions where an opt-out model is permitted, Overgear may use certain analytics, advertising, product analytics or similar technologies by default, provided that Users are given clear information and an effective opportunity to opt out.
The specific categories of Cookies or tracking technologies enabled by default may vary depending on the User’s location, applicable law, and Overgear’s internal compliance settings. For example, in certain jurisdictions Overgear may enable analytics Cookies by default while keeping advertising, retargeting, personalization or similar technologies disabled until the User makes a choice.
Where required by applicable law, including applicable U.S. state privacy laws and other privacy laws, Overgear will provide mechanisms to opt out of the sale or sharing of Personal Data, targeted advertising, profiling, direct marketing or similar processing activities, and will honor applicable opt-out preference signals where required.
Users may manage or change their Cookie Preferences at any time through the cookie banner, cookie preference center, browser settings, device settings, or other tools made available on the Website.
U.S. State Privacy Choices
For Users located in certain U.S. states where applicable privacy laws provide rights to opt out of the sale or sharing of Personal Data, targeted advertising, profiling, or similar processing activities, Overgear may provide a “Your Privacy Choices”, “Do Not Sell or Share My Personal Information”, or similar mechanism.
Where required by applicable law, Overgear will honor applicable opt-out preference signals, including Global Privacy Control or other legally recognized universal opt-out mechanisms.
Interaction with External Social Networks and Platforms
Our Website may integrate external social networks (e.g., Facebook). Interaction with these platforms is subject to their respective privacy policies and settings.
Advertising and Behavioral Targeting
We may use advertising, attribution and behavioral targeting technologies to measure campaign performance, understand advertising effectiveness, build or exclude advertising audiences, and display relevant ads based on User interests and interactions with the Website.
Where required by applicable law, such technologies will be used only with your consent. You may manage or withdraw your consent through the cookie banner, cookie preference center, browser settings, device settings, or opt-out mechanisms offered by third-party advertising providers.
Please note that opting out of personalized advertising does not necessarily mean that you will stop seeing ads. It means that the ads you see may be less relevant to your interests.
Payment Handling
Payments, refunds and payouts on the Platform are processed through authorised third-party payment service providers, acquiring banks, payout providers or other payment partners. Overgear may process limited payment-related information necessary for order administration, refunds, chargebacks, reconciliation, fraud prevention and compliance.
Sensitive payment authentication data, such as CVV/CVC codes, is not stored by Overgear. Full card numbers, cardholder credentials and sensitive payment authentication data are processed by certified third-party payment providers, where applicable, in accordance with PCI DSS requirements, payment provider rules and applicable law.
Data Processing Locations
Overgear is registered in the Republic of Cyprus. Overgear uses trusted hosting, cloud, backup, infrastructure and technical service providers to operate, secure, monitor and maintain the Website and Platform.
Such providers may include OVH, DigitalOcean, Contabo, UltaHost, AWS for backup and disaster recovery purposes, and other authorised hosting, cloud, backup or infrastructure providers used by Overgear from time to time.
Self-hosted product analytics data, including data processed through self-hosted PostHog, is processed on infrastructure controlled by Overgear or its authorised hosting providers.
Some service providers may process Personal Data in jurisdictions outside the EEA where necessary for the purposes described in this Cookie Policy and the Privacy Policy. Where Personal Data is transferred outside the EEA, Overgear relies on appropriate safeguards required by applicable data protection laws, including adequacy decisions, Standard Contractual Clauses, transfer impact assessments, supplementary safeguards, or other lawful transfer mechanisms where applicable.
Cookies Retention
Cookie lifetimes vary depending on their purpose. Session Cookies are deleted when you close your browser. Persistent Cookies may remain on your device for a defined period or until you delete them.
Unless a shorter or longer period is required for a specific purpose, legal obligation, security reason, fraud prevention, consent management or technical necessity, non-essential Cookies are generally retained for up to 24 (twenty-four) months.
Analytics and product analytics identifiers, including those used by self-hosted PostHog where applicable, are retained only for as long as necessary for analytics, diagnostics, error tracking, feature usage analysis, Platform improvement, security, fraud or abuse detection, or other purposes described in this Cookie Policy and the Privacy Policy.
Where technically feasible, Overgear configures analytics tools to minimise the collection and storage of full IP addresses, including by disabling IP storage, truncating, anonymising, discarding or aggregating IP-related data.
Specific retention periods may vary depending on the cookie provider, cookie category, User settings, browser settings, consent choices, technical configuration, and updates to the Website, Platform or third-party tools.
Opt-out Information
You can refuse, withdraw or change your consent to non-essential Cookies at any time through the cookie banner, cookie preference center, browser settings, device settings, or opt-out mechanisms offered by third-party providers.
If you opt out of analytics, product analytics, marketing or advertising Cookies, we will take reasonable steps to respect your choice for the relevant browser and device. Please note that you may need to repeat your choices if you use a different browser, device, clear cookies, or access the Website in a different way.
Opting out of non-essential Cookies may restrict certain personalization, analytics, product analytics, advertising or convenience features of the Website, but it will not prevent you from using core Platform functionality.
Updates to this Cookie Policy
Overgear reserves the right to update this Cookie Policy. Material changes will be communicated via email, Website notices, or through our Online Chat, becoming effective 30 (thirty) days after posting unless otherwise indicated.
Contact Information
If you have questions or concerns about this Cookie Policy, please contact Overgear Customer Support:
What are Cookies?
Cookies are small text files containing data fragments stored on your computer, tablet, or mobile phone (hereinafter “device”). When you visit Overgear Websites, these cookies can store and restore user-specific information such as usernames, preferences, and other settings. Overgear uses cookies to identify your device and browser, improve our service quality, and enhance your User experience.
Definitions
- Personal Data (Personal Information) – Any information relating to an identified or identifiable natural person. Examples include your name, contact details (e.g., email address, phone number), IP address, and location data.
- Usage Data – Information collected automatically such as IP addresses, browser types, operating systems, URLs, page visit times, device identifiers, and browsing data.
- Data Controller – The entity (OVERGEAR LIMITED) determining the purposes and means of Personal Data processing.
- Data Processor – An entity processing Personal Data on behalf of the Controller.
- Tracker – Technologies (Cookies, web beacons, scripts) used for tracking and storing data on User devices.
- Consent – A freely given, specific, informed and unambiguous indication of the User’s wishes by which the User agrees to the use of non-essential Cookies or similar tracking technologies, where such consent is required by applicable law.
- Cookie Preferences – The User’s choices regarding the use of non-essential Cookies, including analytics, statistics, product analytics, marketing, advertising, personalization or similar tracking technologies.
- User – Any individual who accesses, registers, or uses services, content, or functionality provided by the Overgear Platform.
Necessary Cookies
Required for the basic operation, security and functionality of the Website and Platform. They may be used for authentication, session management, security, fraud prevention, load balancing, remembering privacy choices, and enabling core Platform features. These Cookies do not require consent where they are strictly necessary for providing the Website or Services requested by the User.
Functional Cookies (Processes)
These cookies support Website functionality, including opening modal windows, using filters, and accessing applications. Blocking these cookies may affect Website functionality.
Session Cookies
These cookies help identify technical errors encountered by Users during their visits, enabling us to quickly address and resolve such issues.
Analytics, Product Analytics & Statistics Cookies
These Cookies and similar tracking technologies collect information about how Users interact with the Website and Platform, including pages visited, session duration, clicks, navigation patterns, technical events, device information, browser information, pseudonymous identifiers, account-linked identifiers where applicable, session identifiers, performance metrics, feature usage, funnel events, error events, feature flag events and aggregated usage trends.
We use this information to understand Website and Platform performance, improve the User experience, measure feature usage, diagnose technical issues, perform funnel and conversion analysis, detect technical anomalies, support error tracking, test and manage feature flags, and optimize our Services.
Analytics and product analytics tools may include:
- Google Analytics 4 (GA4): website and app analytics, including aggregated usage data, events and performance metrics.
- Self-hosted PostHog: product analytics and event-based analytics, including pseudonymous identifiers, account-linked identifiers where applicable, technical data, event history, feature usage, URLs or paths visited, feature flag events, error tracking data and approximate location derived from IP address. Where PostHog is self-hosted, analytics data is stored and processed on infrastructure controlled by Overgear or its authorised hosting providers.
- Mixpanel: product analytics and User interaction analytics.
- Hotjar: heatmaps, session recordings where enabled, clicks, scrolling behavior and UX analytics, subject to applicable privacy settings, masking and anonymization features.
Communication and Support Cookies
These Cookies and similar technologies support customer communication, live chat, support messaging, order-related communications, and interaction with customer support tools. They may be used to remember chat sessions, connect Users with Customer Support, identify returning Users, route support requests, and maintain communication history.
Such technologies may be provided by Overgear or by customer support and messaging providers, including Intercom or similar tools.
Preferences Cookies
These cookies store preferences such as country, language, display resolution, time zone, and currency settings, enhancing your browsing experience. Removing or blocking these cookies may reduce Website usability.
Marketing Cookies
Used to analyze marketing effectiveness and deliver personalized advertising aligned with User interests. Third-party advertising services include Google Ads, Facebook Ads, Bing Ads, and Red Tracker.
Marketing, advertising, retargeting, personalization and similar tracking technologies may be subject to stricter consent or opt-out requirements depending on the User’s location and applicable law.
Where required by applicable law, such technologies will be used only after the User has provided consent or, where an opt-out model is permitted, only after the User has been given clear information and an effective opportunity to opt out.
How does Overgear use your Cookies?
- To facilitate secure and rapid login sessions.
- Enhance Account security and notify you of suspicious activity.
- Understand User interests to personalize and improve our Services.
- Measure advertising effectiveness and performance analysis.
- Store and respect your Cookie Preferences, consent choices and opt-out settings.
- Support customer communication, live chat and order-related messaging.
- Detect, prevent and investigate fraud, abuse, security incidents and technical issues.
- Perform analytics, product analytics, attribution, marketing measurement and campaign optimization, subject to applicable consent requirements.
- Measure feature usage, diagnose technical issues, perform funnel analysis and improve the Website and Platform experience.
Overgear may use internal management, dashboard, workflow automation, customer support, CRM, product analytics and operational tools to administer the Platform, support Users, manage orders, investigate disputes, monitor performance, and improve internal processes.
Such tools may include Retool, Salesforce, Intercom, self-hosted PostHog, Make / Celonis, Datadog or similar tools or service providers. Where these tools process Personal Data, such processing is limited to internal administrative, operational, support, security, compliance, analytics, product analytics or troubleshooting purposes and is subject to appropriate contractual, technical and organisational safeguards.
Managing Cookies and Revoking Consent
Where required by applicable law, we will request your consent before using non-essential Cookies or similar tracking technologies, including certain analytics, statistics, product analytics, marketing, advertising, personalization, session recording, feature usage, or similar technologies.
You can manage your Cookie Preferences through the cookie banner, cookie preference center, browser settings, device settings, or other tools made available on the Website. You can withdraw or change your consent at any time.
Non-essential analytics and product analytics tools, including self-hosted PostHog where applicable, should not be loaded or should not store non-essential identifiers before the User has provided the required consent, unless an exemption applies under applicable law.
You can also block, delete, or disable cookies through your browser or device settings. Please note that blocking or disabling certain Cookies may affect Website functionality, security, personalization, analytics, product analytics, or convenience.
The consent and preference options available to Users may vary depending on the User’s location, applicable law, and the type of Cookies or tracking technologies used.
Where applicable law permits an opt-out model, certain analytics Cookies or similar technologies may be enabled by default, provided that Users are given clear information and an effective opportunity to opt out.
Where prior consent is required by applicable law, non-essential Cookies and similar tracking technologies will be used only after such consent has been obtained.
For your convenience, here are some helpful links on how to manage your cookie preferences:
Note that blocking cookies may limit functionality and convenience on the Website.
Geo-Based Cookie and Tracking Settings
Overgear may apply different cookie consent, preference management and opt-out settings depending on the User’s location and applicable law.
For Users located in jurisdictions where prior consent is required for non-essential Cookies or similar tracking technologies, Overgear will request consent before using such technologies, unless an exemption applies under applicable law.
For Users located in jurisdictions where an opt-out model is permitted, Overgear may use certain analytics, advertising, product analytics or similar technologies by default, provided that Users are given clear information and an effective opportunity to opt out.
The specific categories of Cookies or tracking technologies enabled by default may vary depending on the User’s location, applicable law, and Overgear’s internal compliance settings. For example, in certain jurisdictions Overgear may enable analytics Cookies by default while keeping advertising, retargeting, personalization or similar technologies disabled until the User makes a choice.
Where required by applicable law, including applicable U.S. state privacy laws and other privacy laws, Overgear will provide mechanisms to opt out of the sale or sharing of Personal Data, targeted advertising, profiling, direct marketing or similar processing activities, and will honor applicable opt-out preference signals where required.
Users may manage or change their Cookie Preferences at any time through the cookie banner, cookie preference center, browser settings, device settings, or other tools made available on the Website.
U.S. State Privacy Choices
For Users located in certain U.S. states where applicable privacy laws provide rights to opt out of the sale or sharing of Personal Data, targeted advertising, profiling, or similar processing activities, Overgear may provide a “Your Privacy Choices”, “Do Not Sell or Share My Personal Information”, or similar mechanism.
Where required by applicable law, Overgear will honor applicable opt-out preference signals, including Global Privacy Control or other legally recognized universal opt-out mechanisms.
Interaction with External Social Networks and Platforms
Our Website may integrate external social networks (e.g., Facebook). Interaction with these platforms is subject to their respective privacy policies and settings.
Advertising and Behavioral Targeting
We may use advertising, attribution and behavioral targeting technologies to measure campaign performance, understand advertising effectiveness, build or exclude advertising audiences, and display relevant ads based on User interests and interactions with the Website.
Where required by applicable law, such technologies will be used only with your consent. You may manage or withdraw your consent through the cookie banner, cookie preference center, browser settings, device settings, or opt-out mechanisms offered by third-party advertising providers.
Please note that opting out of personalized advertising does not necessarily mean that you will stop seeing ads. It means that the ads you see may be less relevant to your interests.
Payment Handling
Payments, refunds and payouts on the Platform are processed through authorised third-party payment service providers, acquiring banks, payout providers or other payment partners. Overgear may process limited payment-related information necessary for order administration, refunds, chargebacks, reconciliation, fraud prevention and compliance.
Sensitive payment authentication data, such as CVV/CVC codes, is not stored by Overgear. Full card numbers, cardholder credentials and sensitive payment authentication data are processed by certified third-party payment providers, where applicable, in accordance with PCI DSS requirements, payment provider rules and applicable law.
Data Processing Locations
Overgear is registered in the Republic of Cyprus. Overgear uses trusted hosting, cloud, backup, infrastructure and technical service providers to operate, secure, monitor and maintain the Website and Platform.
Such providers may include OVH, DigitalOcean, Contabo, UltaHost, AWS for backup and disaster recovery purposes, and other authorised hosting, cloud, backup or infrastructure providers used by Overgear from time to time.
Self-hosted product analytics data, including data processed through self-hosted PostHog, is processed on infrastructure controlled by Overgear or its authorised hosting providers.
Some service providers may process Personal Data in jurisdictions outside the EEA where necessary for the purposes described in this Cookie Policy and the Privacy Policy. Where Personal Data is transferred outside the EEA, Overgear relies on appropriate safeguards required by applicable data protection laws, including adequacy decisions, Standard Contractual Clauses, transfer impact assessments, supplementary safeguards, or other lawful transfer mechanisms where applicable.
Cookies Retention
Cookie lifetimes vary depending on their purpose. Session Cookies are deleted when you close your browser. Persistent Cookies may remain on your device for a defined period or until you delete them.
Unless a shorter or longer period is required for a specific purpose, legal obligation, security reason, fraud prevention, consent management or technical necessity, non-essential Cookies are generally retained for up to 24 (twenty-four) months.
Analytics and product analytics identifiers, including those used by self-hosted PostHog where applicable, are retained only for as long as necessary for analytics, diagnostics, error tracking, feature usage analysis, Platform improvement, security, fraud or abuse detection, or other purposes described in this Cookie Policy and the Privacy Policy.
Where technically feasible, Overgear configures analytics tools to minimise the collection and storage of full IP addresses, including by disabling IP storage, truncating, anonymising, discarding or aggregating IP-related data.
Specific retention periods may vary depending on the cookie provider, cookie category, User settings, browser settings, consent choices, technical configuration, and updates to the Website, Platform or third-party tools.
Opt-out Information
You can refuse, withdraw or change your consent to non-essential Cookies at any time through the cookie banner, cookie preference center, browser settings, device settings, or opt-out mechanisms offered by third-party providers.
If you opt out of analytics, product analytics, marketing or advertising Cookies, we will take reasonable steps to respect your choice for the relevant browser and device. Please note that you may need to repeat your choices if you use a different browser, device, clear cookies, or access the Website in a different way.
Opting out of non-essential Cookies may restrict certain personalization, analytics, product analytics, advertising or convenience features of the Website, but it will not prevent you from using core Platform functionality.
Updates to this Cookie Policy
Overgear reserves the right to update this Cookie Policy. Material changes will be communicated via email, Website notices, or through our Online Chat, becoming effective 30 (thirty) days after posting unless otherwise indicated.
Contact Information
If you have questions or concerns about this Cookie Policy, please contact Overgear Customer Support:
- Email: support@overgear.com
- Address: Diagorou 4, Kermia Building, 3rd floor, office 304, 1097, Nicosia, Cyprus